Message formatting and chat commands in Fleep

Chat commands in Fleep

“If I use FLEEP, I’d like to use it as a power user and not just be an aunt Minnie user.”

That’s a comment from one of our customers, anxious to become a power-user of Fleep and fair enough, who can say NO to that kind of passion! Inspired by that I thought we should talk about message formatting and chat commands in Fleep.

Some of the simple hacks we already shared a few weeks ago in this blogpost 13 tips to get you started with Fleep. We saw that this really helped our users and even though our aim is to make sure our chat works the best to its abilities we do have some chat commands, settings and formatting that might be of use to you and for the more advance ones, some information around webhooks as well. Sharing is caring, here it comes!

Text formatting

For those occasional times when you need to use text editing or when you wish to emphasize something in the middle of text we have the option of bold, italic and bold italic.

text formatting

If you are an engineer or need to share code snippets and preformatted text, we also have a solution that should get your further.

*bold* — formats text as bold
_italic_ — formats text as italic, cursive
_*bold italic*_ — formats text as bold and italic
::: on a separate line — insert code snippets as preformatted text
link<<text>> — adds an inline link with the text in the angled brackets

Code snippets will look like this:

code snippet

Chat commands

Remember the good old times when IRC was still hip and cool and everyone was chatting on and on in the chatrooms? It’s still hip and cool, but nowadays the business chats don’t work the same way, with few exceptions of course.

For those that are feeling a little nostalgic or simply wish to polish their Fleep skills, here are a few chat commands.

/add <email> — add new members to the conversation
/kick <email> — removes members from the conversation
/leave — leave conversation
/pin <message> — create a new pinned message
/task <message> — create a new task
/taskto @mention <message> — create a new task, automatically assigned to the person you’ve @mentioned
/bug <message> — create a new bug report task with ((bug)) emoticon
/call — create a new Google Hangouts call in Fleep
/giphy <keyword> — posts a GIF from the GIPHY database to the Fleep conversation (read more about the Fleep-GIPHY integration)

add command

Chat preferences

There are two types of people – those who prefer to have Enter send a message right away and those who’d rather have Enter insert an extra line when chatting. We accommodate for both types of people. You can configure this in your Account preferences in Fleep, by ticking or unticking the settings for ‘Enter sends a message in Fleep/email conversations’:

account preferences

The new HELP button in Fleep

help buttonFor those that haven’t noticed yet, we’ve introduced a new Help button! Once you click on it, the Help and Assistance menu bar will open. You can find some handy tips there – as well as a link to the Help Center and a button that will direct you to the conversation with Fleep Support!

Should you have further questions, don’t hesitate to reach out to us via Fleep Support. We’ll gladly help to setup hooks and Github integrations, bring you together with our own team members as well as share more information around our API.

How to replace email with Fleep?

Fleep blog, how to replace email with FleepWhen we started with Fleep the idea was to combine IM and emails all into one useful application so that the distance between business emails and chatting would be shorter. Juggling different tools can take a lot of time and it definitely reduces productivity if you have to switch in a matter of minutes.

The good news is that now you can start reducing the amount of emails you get in your mailbox!

What’s my Fleep email?

Fleep profile information and primary email.A little known fact about Fleep is that you can direct your e-mails to Fleep. It all starts from getting to know what your Fleep e-mail is and how it’s compiled together from the email address you signed up with (aka primary email). To find out your primary email used in Fleep you simply need to check the top-right corner of the Fleep application. For instance, here’s Scott, you can see his primary email directly under his name.

Scott’s email counterpart in Fleep is – we replace the @ in the email address with a dot and add to the end. Knowing this will help you send your stuff to the Fleep app directly.

How to move current email threads to Fleep?

Now, knowing your Fleep email, sending things to Fleep can be done in a few simple steps. Whenever you wish to direct a conversation to Fleep you start by adding your Fleep email (the one ending with to the CC line of the email with a short notification of “Let’s move this discussion over to Fleep”. At this point the conversation is instantly sent to Fleep and added to your conversation list. Now comes the tricky part! Make sure you send a quick response from the new Fleep conversation to all the members again. This will avoid the situation that someone writes in response to the original email and the conversation continues in your inbox.

How to get incoming conversations to Fleep?

Now, a fair enough question is, how to avoid people sending stuff to my mailbox altogether? Well, that one is even more simple than the previous exercise. Give them your Fleep email straight away or add it to your email signature or business cards. Once people know the right “email” address to write to, you won’t have to check your inbox ever again… OK, maybe that was a bit presumptuous, after all, we don’t live in an ideal world yet. But it should make it easier to reduce the amount of emails that come to your inbox and divert them to Fleep straight away.

How to send messages to other Fleep users?

Heh, well that one is easy! If you’ve been using Fleep for a while now, you know the answer to that one already. For those that are new to Fleep, the easiest order of action is this:

  1. Open Fleep (sign-in)
  2. Click on New Conversation link  on the left-hand pane
  3. Add the email address of the person you wish to send your message to
  4. Type the message and hit Send

Once you start a conversation, Fleep will deliver the messages right away to the Fleep user (registered with the email address) or with a short 3 minute delay to the recipients email inbox. The built-in delay is there to avoid spamming the other person with many emails containing short sentences, instead it gives you time to finish whatever you wanted to talk about and delivers the messages in one whole batch.

So, what now?

Perseverance is one of those words I would use to describe what it takes to get  all your conversations moved to Fleep. Perseverance, because every new tool takes time to get used to and we all know there are so many of them out there. One more useful than the other.

That said, here’s a challenge! Habits take about 30 days to settle in, so next time when you find yourself starting a new email thread which you know will turn into a back-and forth marathon, open Fleep and start a new conversation there instead. It just might happen that you’ll grow to love Fleep even more once you start using it frequently.

Let us know how it goes as well in Twitter or Facebook and if you have any questions don’t hesitate to reach out to us. We’ll be glad to help you out in the Fleep Support chat.

Tidy up your conversations list!


There’s a saying that “a cluttered desk is a sign of a cluttered mind”, therefore it’s important to clean up the mess that useless conversations leave behind. After the launch in March a lot of our users asked for a better way to tidy up their conversation list and archiving things just wasn’t doing it any more.

Guess what!? It’s now possible to clean up useless conversations, throw them out with the trash with our new useful feature: delete conversations. You asked for it and we heard you loud and clear!


To delete a conversation, right-click on the conversation and choose Delete from the menu.

What’s the difference between Delete conversation and Archive conversation?

Both features are pretty similar but their use cases are different. One allows you to order your All conversations list based on active chats whereas the other helps to clean it up from old conversations that are no longer useful.

  • Archive conversation is a feature that removes the conversation from your active conversation list and move it to the end of your conversation list with a tag “Archived” to it. You will be able to reactivate that chat at any given time if you wish to, it just won’t clutter up your active conversation list.
  • Delete conversation is a feature that deletes a conversation from your list without your members being notified about that. The conversation will discontinue and be out of your head and Fleep until a chat member starts talking again in that neglected chat. At that time, the conversation reappears to your conversations list and you’re added to the conversation again. Duly noted, you won’t be seeing any of the chat history but will still be able to see the files and pins that were included in the chat.

    If you’d like to avoid the chat from popping up again into your active conversations list, you better leave first (/leave) and then delete it. That way you won’t be notified about it ever again.

We hope you like the improvements we’ve made! If you have any questions feel free to reach out to us via social channels (Twitter, Facebook) or Fleep Support chat in the client. Henn will be waiting!

Tales from Fleep: A well-kept secret support

Let me share with you a little known fact about Fleep: when you write to Fleep Support, our CEO, Henn Ruukel, is the one answering to your chats. I kid you not! This is our secret ingredient to great customer service.

“Answering to users’ questions in the Fleep Support chat helps me understand what our users love and hate about Fleep in a straightforward way. That kind of knowledge helps us prioritize the next features we’ll launch and gives me honest insight into what kind of importance our users attach to the changes we’ve already made.”

When running a start-up you really can’t be choosy about your role in the team, especially when you’re in a race with time and competitors. Days are not brothers and changes are constantly happening around us. Being a CEO of a start-up does not mean that you only sign papers or make the next hire, it also means getting down and dirty when the occasion requires it. That’s why it’s normal to see Henn running around trying to debug problems, making screenshots, sharing thoughts and being active in all the group chats with the team, day and night, even on weekends. Working in a start-up really isn’t a 9-5 job. You can’t allow yourself that luxury and be successful at the same time.


Here’s Henn, working very hard as you can see. It’s tiresome to do so many things at once!

Luckily for us, handling customer support is not only about solving bugs and giving tips and tricks on how to use Fleep. It has its own rewards as well, such as comments from users that are super-excited to use Fleep:

“Using it outside on a browser, all is so convenient. The only issue is persuading the world to use this. So clean and simple, love the layout, love the design. Colors are great. Love the pin note so that I can remember things from conversations. Love the items tagged to it, sharing is made so much easier. And all of this is free now!”

“This kind of comments make me smile” says Henn, “this is the part that makes building Fleep a truly enjoyable experience. That and the fact that we’re building a useful team collaboration tool together with a great team.”

Therefore, next time when you find yourself looking for a feature that’s not there yet or find a bug, ping Fleep Support and talk to Henn. Granted, it sometimes takes a while to get an answer, but you’ll get your answer. That’s a promise!

Oh and if you happen to know Estonian, don’t be afraid to start a conversation with “Tere!” instead of “Hello!”

We’ve patched OpenSSL Heartbleed vulnerability


There has been quite a lot of buzz in the past 48 hours around the Heartbleed Bug (CVE-2014-0160) - we have fixed and patched the vulnerability on Fleep servers and new SSL keys have been deployed. All is safe and sound again in the Fleep world.

For those that are not aware of the issue or are wondering why they should care about it, here’s a quick summary from the Heartbleed Bug website:

“The Heartbleed Bug is a serious vulnerability in the popular OpenSSL cryptographic software library. This weakness allows stealing the information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet. SSL/TLS provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM) and some virtual private networks (VPNs).

It allows anyone on the Internet to read the memory of the systems protected by the vulnerable versions of the OpenSSL software. This compromises the secret keys used to identify the service providers and to encrypt the traffic, the names and passwords of the users and the actual content.”

This is a delicate issue, we take the security and privacy of our customer data very seriously and continue to keep an eye on vulnerabilities and security alerts in the future as well.

In the meantime, even though we have no evidence that any Fleep users’ credentials were compromised we recommend, due to the severe nature of the bug, that you change your Fleep password.

You can find out more information about the Heartbleed Bug website. If you have any further questions, don’t hesitate to ping us through Fleep Support, our social channels (Twitter, Facebook) or