Fleep User Stories: Liisa from Toggl

Fleep User Stories is a series of blogposts that showcases all the cool people, teams and companies that use Fleep in their daily business.

Amongst many of the previous Fleep User Stories we came across Toggl, another brilliant startup from Estonia that has built a leading online time tracking tool, which is extremely popular among freelancers, consultants, and small companies.

Toggl allows users to track the time spent on various projects and analyze productivity. It’s cloud-based and can be up and running from scratch in less than a minute. It can be used on the web, as a desktop widget or on your mobile – all your data gets synced in real time.

Fleep User Stories, Toggle timetracking toolWebsite: https://www.toggl.com/
Toggl Blog: http://blog.toggl.com/
Youtube channel: TogglTimer
Facebook: Toggl
Twitter: @toggl


Fleep is being used by the support team in Toggl and Liisa Toompuu, Head of Toggl Support & User On-Boarding, took some time to confess why she’s a big fan of Fleep. I hope you love reading it as much as we did as it really made us go: “Aww!” here in the Tallinn Fleepcave.

Liisa Toompuu from Toggl, Fleep User Stories.Why do I love Fleep?

Among the Toggl Support team, we often work during different times of day, in different places, on different devices. For example I used to have two laptops – one that I used in the office during the day and another that I used at home. This was super convenient because when I did my evening shifts, I didn’t have to lug my laptop around with me all the time but had space for other stuff in my bag instead.

There was a big problem with this, though, and we found the problem grew as our team grew – we used Skype for all of our communications, discussions about bugs and solutions, about what’s going on. This meant that regularly, important information got lost somewhere between the devices or just between being offline and online at different times, because messages only get sent when both participating parties are online. Communication is key in every team, and even more so when the team is not sitting next to each other all day every day.

Fleep was the first alternative we looked at and I loved it straight away. I immediately liked Fleep’s simple, no-nonsense user interface. There’s nothing there that I don’t need – just the people that I’m talking to and the chats I need. I love that Fleep uses just three colors – the grey, the blueish tone, and the white. So clear and simple, a relief to look at! I also like the big-ish photos of the people I’m talking to on the right side, it’s kind of reassuring seeing their faces there

A particular feature that I miss in every other chat tool is Fleep’s pinboard – such a simple way of making note of important bits of information that I know I’ll want to find quickly later!

The quirky smileys in Fleep are an awesome touch and a great change from the classic ones that are very similar everywhere else!

Fleep is really convenient for temporarily adding people to your chats as well. For example, we recently conducted a remote trial working day for someone we looked at hiring from abroad. We created a new group chat in Fleep and invited him along. This way every support member was able to contribute in the day and also get a feel of whether this new person would fit in our team and how they’re doing. The guy had never used Fleep before, but got it in a matter of seconds.

Fleep User Stories, Liisa Toompuu from TogglAnd of course, Fleep does what it promises – your chats do not get lost. Everything that’s been said is always there, whether your team still is online or not. I found their Android app, which is like the rest of Fleep – does exactly what I need it for, and doesn’t try to be anything else. Perfect!

I’ve been using Fleep for ~9 months now and wish that I never had to use anything else. I love it, thank you, Fleep!

This is just one example user case scenario but there are so many more, if you’d like to get more stories like this in the future as well, feel free to follow us on Twitter or Facebook. We always share the newest content in there!