About Katheriin Liibert


Katheriin is the content wizard at Fleep. She's always on the hunt for great user stories and actionable content. You can follow her on Twitter at @niirehtak or Fleep her at katheriin@fleep.io!

Posts by Katheriin Liibert:

12 cool Fleep features you might not know about

team chat

Even if you use Fleep daily for team chat, project communication, for managing your emails, or all of the above, you probably don’t use all of its functionality. Which is fine — as long as it gets the job done, right?

Well, if you’re using Fleep a lot, you might as well try to make the most of it. Without further ado, here are 12 handy less-known and hidden features in Fleep to elevate your experience…

1. Add any character as a reaction

This may seem a bit random, but you can add any character or number as a message reaction in the Fleep iOS app. Long story short, our iOS developer Erik decided to build our emoji reactions in a way where you can also use the regular keyboard when adding a reaction. Instead of fixing it, we’ve embraced it as a hidden feature. And why not — you can use it in many ways, and leave your team members wondering just how you do that…

message reactions

2. Set a conversation avatar with an emoji

One of my personal favorites, this little trick is a great way to customize any conversation. Just copy and paste an emoji to the beginning of the conversation’s topic, and it becomes the conversation’s avatar in your conversation list:

emoji as conversation avatar

3. Use quick commands

Chat commands are a great way to quickly do actions that would otherwise require several clicks. For example, you can quickly create a task with /task, a pinned message with /pin, add someone with /add and so on. You can find the full list of quick commands here or just type a slash in the message box, and a popup menu with the commands will appear!

add cmd

4. Use a hidden quick command to make it snow

This is a fun and completely impractical command — /snow. Just type and send it in the desktop version of Fleep, and it will start snowing in Fleep! (Click anywhere in the interface to make it stop.)

5. Choose to use Fleep emoticons — or only emoji

If you’re anything like the creator of emoticons and think the yellow-faced emoji are ugly, you might want to try out using Fleep emoticons. All you need to do is open your account Preferences and configure the setting for Fleep emoticons. Now, you’ll be able to see and use the minimalist blue Fleep emoticons!

Fleep emoticons

Read more about the Fleep emoticons in this blog post.

6. Get a daily weather forecast in a Fleep conversation

There’s a super simple IFTTT applet for this — you can either send today’s weather forecast to Fleep or send tomorrow’s forecast to Fleep. I use it to receive the weather forecast in a dedicated chat every day at 7am.

10 cool Fleep team chat features you might not know about

Just remember to change your location in the Weather applet on IFTTT if you’re traveling!

Read more in the Fleep-IFTTT integration blog post.

7. Set yourself  a reminder

This is another handy thing you can do with the IFTTT integration — set a reminder that recurs on certain days at a certain time of the day. In our team, for example, we have configured one to remind everyone when our weekly meeting is about to start:

IFTTT integration

8. Talk to yourself

Yes, you can have a conversation with yourself in Fleep. Use it for personal notes, as a personal tasklist, to save links or files, or for anything else you wish!  After all, only you will be able to see it.

To create a monologue, just start a new conversation and do not add anyone else to the conversation. The conversation will be named “Monologue with myself”, but you can rename it to be anything.

Monologue - norm

9. Organize your conversations however you wish

You can use conversation labels to organize your conversations. Wish to see all of your team’s conversations grouped together? Sure, just enable the team’s label. Want to group all 1:1 conversations together? Yes, you can.


Would prefer to see email conversations grouped separately from Fleep-Fleep conversations? No problemo.


Want to see labels in a different order on the conversation list? Reorder them.


… you get the point.

Read more about conversation labels in this blog post: Manage your Fleep conversations with labels.

10. Edit your messages (even email messages!)

You may already know this one. But just in case you don’t, it’s really, really useful. Hitting the Up key (when the message box is active) will automatically let you edit your last message — or you can choose Edit from the message actions menu.

So, you made a typo? No problem. Edit away! You can also delete messages from the message actions — in case, say, you accidentally typed and sent message meant for another conversation.

11. Format your messages

Like the previous one, this may not be news for you. Here’s a few ways in which you can format your messages: putting *asterisks* around something will make it bold. Putting _underscores_ around it make it italic.


See all Fleep text formatting options here.

12. Create and manage email lists

This may not be cool as other features highlighted in this post, but it is definitely a power feature. You create and manage electronic mailing lists that any participant can also post (email) messages to.

All you need to do is create a conversation with the email addresses (and Fleep users), choose to add email members as email participants in the popup that appears and then make sure the Email list behavior has been enabled in the conversation settings. And voilà, you can send emails to the list!

email list behavior fleep

The email lists have been put to good use in Fleep for different communities where everyone does not wish to sign up to Fleep. Email list setting makes sure the experience of such mixed conversations with Fleep and email users are enjoyable to use.

Read more here: Introducing email list behavior in Fleep!

As always, if you have any questions or feedback, let us know at support@fleep.io. Let’s also stay in touch through our social media channels. We’re on TwitterFacebookLinkedIn and Instagram.

Fleep is a messenger for your teams and projects.

Quarterly review and Fleep product plans for Q3 of 2018

Fleep product plans

We kicked off Q3 at sea — testing if our plans will “make the boat go faster” ;)

Another quarter has passed, which means it’s time to review what got done in Q2 and take a look at what are the Fleep product plans for Q3 of 2018.

First off, a review of what we built in Q2 of 2018:

  • My tasks — we finished the development of My tasks functionality cross platforms, and we also went through beta testing. Based on the feedback, we started some further development to add functionality to My tasks before its launch (which is why we haven’t released it yet… thanks for your patience!). More on the added functionalities under the product plans for Q3!
  • Make join URLs great again on mobile — joining conversations, teams, organizations via a URL is now a breeze on mobile browsers. This was long overdue, but better late than never!
  • Mobile browser onboarding — we made it possible to sign up to Fleep in the mobile web browser (instead of an instant redirect to the mobile apps). This means signing up to Fleep is way more delightful on all mobile browsers.
  • Reply to a specific message action in email conversations — for those of you who are managing your emails in Fleep, we built the option to Reply to any previous email message. Simply find the “Reply” action in the message actions in the message flow! (Desktop-only at the moment.) Read more in this blog post.
  • Show last email message quote in message flow and message entry box — in an effort to make it more transparent how email conversations work, we now show all quoted messages and email signatures (including your own!) in the conversation. This makes it more clear what is send out in email conversations (i.e. what’s included in the quote etc.). By default, these are hidden behind a [...] button, which will toggle to show / hide the quoted information. (Desktop-only at the moment.) Find out more here.
  • Show email headers in the message entry box — along similar lines as the previous task, this means that you can expand the Subject area in the message entry box to see the “From” and “To” lines in email conversations. This makes it more clear to whom any messages are sent out and what email address / alias is used to send these out from your account. (Desktop-only at the moment.) More info in the blog post about recent updates to email conversations.
  • Raise maximum number of members from 200 to 500 — this applies to Fleep conversations, teams and Fleep for Business organizations.
  • Reactions mobile UI — Reactions on the desktop apps were released already during Q1, and in Q2 we made them also available on the Android and iOS apps.
  • iPhone Push Notifications 2.0 — this was a technical rewrite, but it also brought some user benefits — now, when someone edits a message, the push notifications will be updated accordingly in receiving iPhone devices. Also, if the respective message is deleted, the push notification will be updated as well.
  • Web app message flow rewrite — another technical rewrite that improved tons of our message flow on the desktop versions, like “Show in conversation” actions for files, tasks, search results, as well as general usability and fluidity of the message flow.

So, what do we have planned next? Here are the Fleep product plans for Q3 (June, July, August):

  • Private tasks — ability to create tasks visible only to yourself on your My Tasks view. We’re considering this a key part of My tasks functionality. Once the development of Private tasks is finished, we will release My tasks to all Fleep for Business users.
  • Tasks due dates — after Private tasks, due date functionality is up next for Tasks in Fleep, along with reminders for due dates.
  • Column view on Taskboards — the idea here is to be able to view Taskboards (in conversations and in the My tasks view) in a way where different task sections are columns.
  • Phone number verification — we’re making it possible to verify the phone number you have on your Fleep account. This is the first step towards being able to find your contacts in Fleep by their phone numbers.
  • Global user search — similarly to phone number verification, the goal of global user search is to make it easier to find your contacts in Fleep.
  • User status — this will allow users to add a status like “on vacation” or “working from home” to their profile, which will be visible next to their name. Fleep users often use their name field for this currently, but the user status feature will make it more convenient and easy to use. User status will be a paid feature in the Fleep for Business subscription.
  • Organization-wide settings — with this feature, Fleep for Business admins will be able to enforce certain settings for all of their organization’s accounts: that Presence will have to be enabled on all accounts, and that only Google or Microsoft sign in could be used.
  • Updates to email experience — following the line of recent improvements to email conversations, we are planning further updates that include: showing expandable headers in the message flow, exposing outgoing emails’ “pending” state (the 30-second window Fleep users have to edit outgoing emails before they are actually sent out) along with a “send now” option, and “Reply on 1:1″ action for group email conversations.

We hope you like the direction we have taken in our product plans! As always, don’t hesitate to give us feedback at support@fleep.io. Let’s also stay in touch on social media! You can find Fleep on Twitter, Facebook, LinkedIn, and Instagram.

Improvements to email conversations

email conversationsFleep interoperates with email. This means that you can include people in conversations via email, and you can also manage your emails in Fleep.

In the recent months, we have made a few improvements to email conversations in Fleep. Here’s an overview of the most recent enhancements to email conversations.

Creating email conversations

Now when you create a conversation with an email address, a popup appears with two options — you can choose to either invite that email address to Fleep or you can choose to create an email conversation with them.

email conversations

We hope that this makes the experience of creating new conversations with email participants more clear — and it also gives you an easy way to invite people to Fleep.

Reply to a specific message action in email conversations

A simple yet powerful feature — you can now choose to reply to any specific email message in email conversations. Previously, you could only reply to the most recent email, and would have to manually edit the Subject and message if you wanted to refer to an earlier email message.

reply to email

Now, you can simply choose the “Reply” action from the message actions for this! This does not only update the Subject line appropriately, but also adds the correct quoted message to the end of your email. Which brings us to the next improvements…

Show last email message quote in message flow and message entry box

As we are working to make email conversations in Fleep easily usable and understood, we’ve now made all quoted messages and email signatures (including your own!) visible in the conversation.

Previously, you could see the email participants’ quoted messages and email signatures in the message flow, collapsed and hidden behind a [...] button by default.

email quotesNow you can also see these for your own messages, both in the message entry box (marked with 1 in the screen shot) and in the message flow, also hidden behind the [...] button. Just click on the [...] button to expose the quoted text and email signature:

email quotes in msg box expanded

Show email headers in the message entry box

In order to make it easy to check which email address your email will be sent out from, and who your email is being sent to, you can now check this information conveniently in the message entry box in email conversations. Previously, you’d have to check the conversation members and your Email settings respectively to check such information.

email headers

Simply click on the little arrow next to the Subject line (marked with 2 in the screen shot) to expand the area, and the “From” and “To” lines become visible:

email headers in message box expanded

Note that all these updates are currently available on the desktop versions of Fleep only—coming soon to mobile apps as well!

We hope you enjoy these improvements to email conversations. Report all your bugs, request more improvements and send all the kudos to us at support@fleep.io. You can also follow Fleep for more updates on social media—we’re on TwitterFacebookLinkedIn and Instagram.

Fleep quarterly review and plans for Q2 of 2018

Fleep quarterly

Another quarter has come and gone! Not too long ago we gave an overview of Fleep features released in 2017 — now, it is time for the Fleep quarterly review of what got done in Q1 of 2018 and what we have planned next.

So, here is the review of Q1 of 2018:

  • Task completion notifications — these push a notification to the conversation whenever someone marks a task as done. Think of it as a subtle, but effective form of instant gratification, a virtual high-five. If these get too much though, you can always turn them off from the Conversation settings.
  • More Tasks improvements — as Tasks are a core part of Fleep, we keep investing into incremental improvements to make sure the functionality comes full circle for our users. These improvements included a “Move to section” action, a rewrite of Tasks on mobile apps and a great secret feature involving the ((todo)) and ((done)) emoticons.
  • Wide right pane — you can now expand Taskboards and Pinboards to an even wider state, giving you a really zen experience for working with tasks and pinned messages.
  • Fleep emoji reactions — we think you’ll love our recently released emoji reactions not just for all its fun effects, but also for how it can improve productivity. You can use reactions to respond to something, without sending an actual message that would alert everyone in the conversation.
  • Push notifications for every new message — there are people who love our intelligent logic for sending push notifications, optimized for less noise and more focus — and there are people who’d rather receive a push notification for every new incoming message. Now, if you belong to the later group, go ahead and try out this new account Preference!
  • Sleep mode — this is an account preference we almost didn’t want to let users decide about. Its default setting makes sure that if you leave a Fleep conversation open on your screen, then new incoming messages will not be marked as read automatically. Instead, they will be shown with the “New messages” indicator. We’re trying to make sure you won’t miss any messages that may be important to you. However, if this in any way hinders how you use Fleep, you can set the timer for longer than the default 1min or disable it altogether.
  • appear.in default room — if you’re a regular user of our audio and video calling with appear.in, then this one’s for you! Open any Fleep conversation’s settings and configure a default appear.in room — and all calls started in that conversation will launch the respective appear.in room.

And what do we have planned next? Here’s what we have planned to build in the next 3 months (March, April, June), the Q2 of 2018:

  • My tasks  as always, unfinished business is our first priority. We’re starting beta testing real soon!
  • Mobile support for emoji reactions  this is a no-brainer. We wanted to launch emoji reactions to you as soon as possible, but we weren’t going to leave these without mobile support. Soon enough, you’ll be able to see, add and remove reactions on the mobile apps as well!
  • Private tasks  in beefing up our Tasks functionality, Private tasks are up next after My tasks. These will be the kind of tasks that only you can see, in your My tasks view.
  • User status and do not disturb mode  this has been requested from us for a while, and we believe it will be a feature that, like reactions, adds a good mix of useful & fun to Fleep.
  • Global user search  as Fleep is a network, we’re planning to make it easier for users to find other Fleep users. Currently, you can ‘find’ people when adding them to conversations with their Fleep username or primary email address. Global user search will add the option of finding people by their name!
  • Improvements to email conversations  we will be working to improve the experience of email messages in Fleep. These will be a treat to everyone who uses Fleep to send and receive emails!

We hope you liked this Fleep quarterly update. If you have any questions or feedback, don’t hesitate to contact us at support@fleep.io. Let’s also stay in touch through our social media channels. We’re on Twitter, Facebook, LinkedIn and Instagram.

Wide right pane in Fleep

For a while now, we’ve been iterating on some nuances of the right pane in Fleep. This has meant lots of revisions of its width, how it relates to the rest of the conversation and also to all the tabs on the right pane inside conversations in Fleep.

Expand and collapse the right pane in Fleep

Let’s start with the basics — in case you didn’t know, you can use the little arrow icon on the right pane tabs to expand and collapse the right pane. This is not new in itself, but what has changed recently are the sizes of the right pane when it’s opened.

wide right pane in Fleep

The wide right pane just got even wider

The smaller, default size of the right pane is now half of the size of the message flow. Also, the right pane now opens on top of the message flow in most cases — we support using the message flow and right pane actively side by side only when the Fleep window is wider than 1746px. Opening it on top of the message flow prevents the message flow from jumping around and some other not-so-nice user experiences.

The change we’ve made to the size of the expanded, wide right pane, is much more significant though. Now, if you expand the right pane, it enlarges to the width of the message flow, covering it entirely.

wide Pinboard

Read and write messages on the wide Pinboard

The Pinboard is a good place for any kinds of important messages, from meeting notes to product specs. Reading or browsing through long pinned messages just got more pleasant with the wide right pane. The text has more space, and you are not distracted by what’s going on in the message dlow.

The wide right pane also makes writing longer pinned messages truly enjoyable. No more distractions from the message flow! More space for your own thoughts! See for yourself:

right pane in Fleep

Zen task management with the wide Taskboard

In our own team, we use Fleep Tasks daily. And the Tasks can sometimes get quite long… That is, if the product manages to do a thorough, good job writing up product specs, bug reports, and other to-do items in the form of Tasks.

The new wide Taskboard is excellent for managing your Fleep Tasks. Why? First of all, you do not get distracted by what’s going on in the message flow in the background, because the Taskboard covers it entirely. Secondly, you can read the longer Task messages much more comfortably, as they can take up more space, and thus fit much more space on the screen. And, if you’re the one writing up the tasks, doing that in the wide Taskboard is just really zen.

wide taskboard

We hope you enjoy using the wide right pane in Fleep! All feedback and requests are welcome via support@fleep.io. Follow us on social media to be the first to hear about our product updates! We’re on Twitter, Facebook, LinkedIn and Instagram.