About Katheriin Liibert

http://fleep.io

Katheriin is the content wizard at Fleep. She's always on the hunt for great user stories and actionable content. You can follow her on Twitter at @niirehtak or Fleep her at katheriin@fleep.io!

Posts by Katheriin Liibert:

Fleep Tasks update

There are many reasons for why we consider Tasks as one of the three main pillars of Fleep. In short, managing work in the form of a to-do-list or tasklist is effective, and we believe there is no better place for tracking tasks than contextually in Fleep, where work discussions happen and decisions are made.

Fleep Tasks

Internally, we often call it “contextual task management”. What we mean by this is that you can always see the context of the tasks created in the conversation and, if necessary, ask further questions or details about the tasks. We organize our product development in a slightly modified Scrum framework, and we use Fleep Tasks exclusively for managing our backlogs of tasks.

You can find an in-depth overview of Fleep Tasks functionality in this blog post: Fleep Tasks help you get stuff done! Recently, we’ve added some helpful functionalities to Fleep Tasks. Read on to see what’s new!

Task completion notifications

We’ve added notifications for when tasks are completed. So, every time someone marks a task as completed, a system message will be posted that will notify all of the conversation’s members, informing which task was completed.

task completed

By default, the notifications are switched on. If you find them too noisy or unnecessary, you can switch them off from the appropriate setting under Conversation settings. However, we hope the task completion notifications provide a nice sense of accomplishment and virtual high-fives all around.

Move to section action

From our own use – and users’ feedback, of course – we’ve realized tasklists can get lengthy. And if you use sections on Fleep Taskboards, moving tasks from one section to another can become cumbersome.

For this, we’ve added the “Move to section” action. Just open the message actions menu on any task, and choose “Move to section” — and then what section you want to move it to. The task will then be moved to the top of the section you’ve selected.

Move to section

Improved Taskboards on mobile apps

Quite recently, we rewrote major parts of our architecture. This included rewriting the code for our Taskboards, improving the experience of everyone using Fleep Tasks. And perhaps the biggest improvements can be seen in our Android and iOS apps, where the Taskboards are now significantly faster and more reliable.

To-do and done emoticons

Last, but not least, we have brought back a nice little hidden feature for those, who use Fleep emoticons – you can click on any ((todo)) emoticon in the message flow to mark it as ((done)) and vice versa. You can even use these inside pinned messages or inside tasks to create sub-tasks within a task message!

todo_done_emoticons

Anything else?

We’re working on one of the most requested Fleep Tasks features of 2017 – a My Tasks view. This view will give an overview of all Fleep Tasks assigned to you. My Tasks will be very useful for everyone who do not organize their team’s backlog in one dedicated Fleep conversation, but rather have them across different dedicated conversations. If you’d be interested in giving this a try in beta, let us know via Fleep Support!

We hope you like the direction we’ve taken with Fleep Tasks! As always, feedback and requests are welcome via support@fleep.io . Let’s also stay in touch through our social media channels. We’re on TwitterFacebookLinkedIn and Instagram.

Fleep features released in 2017

Fleep features

It’s the end of the year, which means it’s time to review how we did in 2017. Nope, we’re not going to tell you about how many cups of coffee we consumed or how many slices of cake we had per team member… Let’s just  say our CEO loves cake, and our CTO probably has coffee running in his veins instead of blood.

So, without further ado, let’s take a look at what Fleep features were released in the last 12 months.

  • Tasks 2.0 and Event Stream API – this entailed a thorough rewrite of our message flow and Taskboards, behind-the-scenes enhancements to Fleep Tasks. This also included some preparation work for the long-awaited My Tasks feature (more about that later…).
  • Fleep for Business – in 2017, we had a dedicated team working on everything Fleep for Business-related. We launched Fleep for Business in September, and then added some more functionalities in the months that followed.
  • Trello integration – this long-awaited integration can be used to send updates from Trello cards and lists to a Fleep conversation. Read more: Introducing the Trello integration in Fleep!
  • appear.in integration – we built an integration with appear.in so you could create and join audio-video calls directly from Fleep. Read more: Voice and video calling in Fleep now with appear.in.
  • appear.in integration 2.0 – then, we upgraded our appear.in integration so you can start a call with any specific appear.in room by using the command /call roomname.
  • Team labels 2.0 – we made some changes to how team labels work and how you can use them to organize your conversations. Since the launch of Fleep Teams, every team created is accompanied by a team label that is automatically added to all team conversations. Now, you can also add the label to any other conversation as well. Your conversations, your rules.
  • Left pane rewrite – we rewrote the left pane (conversation list on the desktop version), improving the desktop conversation list and moving all search in Fleep to the left pane. As a part of these changes, we also said our farewell to the All Conversations view in the web app.
  • “New messages” animation – we introduced this animation to indicate when new messages have been marked as read.
  • Linux app – yes, Fleep for Linux was signed, sealed, delivered in 2017.
  • Mobile label management – labels help you organize your conversations in Fleep. This year, we made it possible to add and remove labels on the Android and iOS apps!
  • Server infrastructure reorganization – we split our servers onto more separate VMs, to better serve increasing server load.
  • Android push notifications 2.0 – as Android recently made some changes to how push notifications work, we had to make some changes to make sure our push notifications work seamlessly.
  • Storage limit – we have started calculating how much storage you have used, based on how many files you have access to – including both files you’ve uploaded and what have been shared with you.
  • Mute until read – now you have the option to mute conversations until you read them. Once you have read all messages, the conversation will be unmuted.
  • Other – we re-hauled our sign-up flow, which now works with code based verification, and also started work on message reactions.

Fleep features

What’s next?

We have made our plans for the next quarter, and set our focus on Tasks. We will work on task notifications that will alert the conversation when a task is completed and My Tasks, a view where you can see all tasks assigned to you, in one place (let us know through Support if you’d like to be a beta user for this!). After that, we will start working on due dates for our tasks. Additionally, we will work on some improvements to Fleep Teams, email conversations and managed conversations.

We hope you like the direction we are moving in. If you have any questions or feedback, don’t hesitate to contact us at support@fleep.io. Let’s also stay in touch through our social media channels. We’re on Twitter, Facebook, LinkedIn and Instagram.

Fleep for Business – now even more powerful!

Fleep for Business

Our Business subscription is perfect for managing risks – all Business users can sleep soundly knowing they have full admin control over their Fleep conversations. Since launching Fleep for Business in September, we’ve been listening to our users’ feedback and continued to improve the functionality offered with it. In short, we’ve been adding more advanced features to conversations and teams. Here’s an overview of what we’ve added to Fleep for Business in the last three months.

Admin rights in conversations

With Fleep for Business, admin rights are given to the creator of the managed conversation – or to the Fleep for Business user who configures the admin control setting.

One of the features we added recently is that all admins can also give admin rights to others in the managed conversation:

make admin

The only requirement is that the member they give admin rights also belongs to the same Fleep for Business organization. All you need to do is find the member actions in the Members list – and click on Make admin. Note that all organization and conversation admins can share the rights in the conversation.

All members can now leave managed conversations

The main value of managed conversations is that the admins have control over the membership, settings and message history. However, the limitation that members could not leave managed conversations seemed a little too crippling.

We do not want admin controls to create any unnecessary admin overhead – so we’ve made the change and now allow members to leave managed conversations even if they do not have admin rights.

Admins can delete any message

This is something a lot of our Fleep for Business users have requested. Now, everyone who has admin rights can delete any message in the conversation.

admin can delete message

As always in Fleep, this will leave a mark of who deleted the message, as well as who was the author of the deleted message. Please use responsibly.

Default settings when creating conversations and teams

Now, all group conversations, teams and team conversations created by Fleep for Business accounts are created as managed ones by default. This means the creator will have admin rights in the teams and conversations they create. If needed, the admin control setting can always be turned off. Note that all 1:1 conversations will still be created as regular, non-managed conversations.

Organization-wide team

All companies, big and small, have a way of communicating with all of their employees. We like to make sure that such communication can easily be done in Fleep. Organization-wide teams are a feature we’ve built exactly for this. Now, all Fleep for Business organizations have an organization-wide team. That is, all organizations have a team that has all of the organization’s accounts as members, and that membership is kept in sync.

organization-wide team

With organization-wide teams, you don’t have to worry about whether all of your company’s accounts have been included in the company-wide conversations. As long as those conversations have the organization-wide team added to them, every new member you add to your Fleep for Business subscription will automatically be added to the organization-wide team and its conversations. And vice versa – if you remove someone from your Fleep for Business organization, they will be also removed from the organization-wide team.

Improved receipts

We’ve gone through a few iterations of receipts in the last few months. Besides the obvious fixes like adding Fleep’s company details, your company’s VAT number and some necessary legal info to the receipts, we most recently also added the Billing period information, so it would be clear what period you have paid for. Do note that previously generated Receipts will not have this info – but if you need past receipts with Billing period info, contact us at support@fleep.io and we can re-generate the necessary receipts for you!

Anything else?

Well, yes of course. We are working on quite a few features that we’ll be adding to the Fleep for Business subscription over the coming months. More specifically, we’re working on a “Read-only” mode for managed conversations (where only admins can post messages), and on some some advanced task management features that will only be available to paying users. Stay tuned!

We hope you like the direction we’re going in! All feedback and requests are welcome, just shout out at us via support@fleep.io . Let’s also stay in touch through our social media channels. We’re on TwitterFacebookLinkedIn and Instagram.

New way to mute conversations: Mute until read

Mute until read

We at Fleep believe the tools we use at work should be optimized for getting work done. As such, we try to make sure all Fleep users can decide what gets their attention and when. One of the main features we’ve built for this purpose is Mute – so our users can mute conversations for a while or forever.

When you mute a conversation, it will not alert you (unless you’re @mentioned) and the unread badge will change to a subtle gray one. So, you can choose when you pay attention to it – and it will not bother you until then.

Mute until read

You can mute a conversation for an hour, until the next day, the next week or “forever” – which means it will remain muted until you unmute it. Recently, we added the option to mute a conversation until it’s read. This means that the conversation will remain muted until you read the conversation fully, up until the latest message – and then, it will become a regular, non-muted conversation again.

Mute until read

The idea for this new option came from our investor Jaan Tallinn. He said he either mutes conversations for “forever” or “until I have time to read this”. And for the latter use case, we added the option to “mute until read”. So you don’t have to think about exactly how long you want to mute a conversation for, but instead it will just remain muted until you take time to open and read it.

The “Mute until read” option is already available on the desktop versions (web browser, macOS, Windows and Linux native apps), and will also become available on mobile apps soon.

If you’d find out more about the Mute feature in Fleep, take a look at “How can I mute conversations?” in our Help Center and Automute on our blog.

We hope you like the new way to mute conversations in Fleep! As always, feedback and requests are welcome via support@fleep.io . Let’s also stay in touch through our social media channels. We’re on Twitter, Facebook, LinkedIn and Instagram.

Introducing Fleep for Business

Fleep for Business

Today we are thrilled to announce Fleep for Business for organizations who want administrative control over accounts, conversations and teams in Fleep.

Why Fleep for Business?

We have built Fleep for everybody and we want everybody to use it. That means you get unlimited message history, teams, integrations and everything you’ll ever need for free. We don’t want to put essential things behind a paywall.

We have also built Fleep in a way that would minimize administrative overhead. So for example, everyone can add and remove members from conversations and teams, or change the settings for them. As there’s always visibility into who has changed something through the system messages, this works fine for many of our users.

However, what we’ve also been hearing year after year is that many businesses need administrative control over their employees’ Fleep accounts, conversations and teams.

It’s not so much that businesses don’t trust their employees. In the end, you just want to prevent accidents, have a smooth way to bring people on board and inevitably some day, remove people from your company’s Fleep conversations.

So, we developed Fleep for Business to offer a powerful set of admin features designed specifically to address the needs of businesses using Fleep, and help the managers sleep peacefully at night, knowing they have full control over their company’s Fleep content through the Admin panel.

Fleep for Business

More control, fewer worries

You don’t have to just take our word for it. This is what pilot users of Fleep for Business have said:

“With 100+ employees all around the world, automation is key for us. The benefits of an admin control panel allows us to create predefined teams and conversations, so when on-boarding a new member of staff its a simple as adding in an email address and selecting the correct team, they are operational in minutes.” – Jo from WUN

“While our team has been very dependable and trustworthy regarding staying organized in Fleep, centralized administrative control is a feature we have wanted for quite some time now. The feature gives us peace of mind that accidental history disclosures and unauthorized configuration changes are a thing of the past. Also, seeing our own logo in the Fleep client is awesome!” – Devin from Oxide Network

In addition to all of our functionality that will remain available for all free users, here are the additional, new features available now with Fleep for Business.

  • Admin controlled accounts

In the free version of Fleep all users own their accounts. Admin controlled Fleep accounts belong to the organization paying for Fleep for Business. This means the organization admins can deactivate and delete the admin controlled accounts, for example.

Do note that any free user can be invited to Fleep for Business. Then, they need to accept the invite to hand over the account to the organization. Also, all admin controlled accounts can be removed from the organization, and thus converted into free accounts.

  • Admin controlled conversations and teams

In the free version of Fleep, everyone can add and remove members to conversations and change the settings. With Fleep for Business, you have admin control over conversations. This means the admins have full control over the membership and settings of these conversations. Same applies to admin controlled teams.

In addition to that, admin control means that when someone is removed from a conversation, it is now possible to remove their access to the message history. This is not possible with the free version of Fleep.

  • Use your own logo in Fleep

Fleep for Business organizations can use their own shiny logo in Fleep. This means the logo you upload will be shown to all of the admin controlled accounts in their desktop version, instead of the Fleep logo. For example, if Google started using Fleep for Business, this is how Fleep would look like to them:

Fleep for Business

Additionally, all admin controlled accounts will have the organization’s name shown in their Profile. So, in any communication across organizational borders, you’ll be identified with your organization.

  • Priority support

We value your time as much as you do – we understand that in a high-performing business, any questions and problems must be addressed quickly. This is why support requests coming from any Fleep for Business user (admins as well as regular admin controlled accounts) will be highest priority for our support team.

How to get started

All you need to do is start the free 30-day trial on our Pricing page or just head directly to fleep.io/admin.

If you’re a Fleep user already, it couldn’t be easier to convert your existing team – it will be offered to you after you start your trial. All the team members will be invited to join your Fleep for Business organization, and the team and its conversations will be converted into admin controlled ones. All of this is reversible, if you decide to go back to free use of Fleep.

Fleep for Business is €5 per account per month (when paid annually). Learn more at fleep.io/pricing or in this Help Center article: What is Fleep for Business?

Launching a paid subscription allows us to build a sustainable business model. This in turn allows us to deliver the best messaging solution to all of our users. It’s a win-win!

This is the beginning of Fleep for Business. Your feedback and requests will play a crucial role in what will become of it. So do let us know what you think via support@fleep.io . Let’s also stay in touch through our social media channels. We’re on Twitter, Facebook, LinkedIn and Instagram.