Features

Conversation list got an update!

Fleep Conversation listWe’re always working to make Fleep better for you – and today we’re happy to share a few significant changes to your conversation list in Fleep (that’s the list of conversations you see on the left pane in the desktop version and on the mobile apps).

So, what’s new? The short version:

  • New sorting logic in the conversation list (i.e. on the left pane in the desktop version, and the list of conversations on mobile apps)
  • New way of showing unread conversations: toggle All / Unread
  • Improved label management
  • Improvements to managing emails in Fleep: Mark spam action, Email label

Or the longer version, if you’d like…

New sorting logic in the conversation list

Effectively, the new sorting logic means that the conversations ‘jump around’ less on the conversation list – their position is frozen for 1h – and their position is calculated in an intelligent way.

The algorithm we’ve developed takes a few things into account, and is at work for all conversations under all labels (except for the Starred label, which is still sorted alphabetically). Thus, the position of a conversation in the conversation list changes – i.e. it is moved to the top of the list – when at least 1 hour has passed from the most recent change AND one of the following applies:

1. a new message is posted into the conversation
2. when you are @mentioned in a conversation
3. when you search for a conversation and open it
4. when you start typing in a conversation

Do note that the last two changes are only applied locally - that is, in the device / platform you are currently using Fleep on. So, if you search and open a conversation on your mobile app (but do not post a message in there), the conversation will be moved to the top of the list on the mobile app – and not in the web browser or desktop app. At the same time, if you search and open a conversation on your mobile app, and post a message in there as well, then the changed position applies on all platforms.

New way of showing unread conversations: toggle All / Unread

all unread Fleep

At the top of the conversation list, you can now see two buttons you can toggle: All and Unread. (If you can’t see them, make sure you’ve scrolled to the top of the list!)

This new feature is pretty straightforward – when you click on Unread, you’ll be able to see all of your conversations that have unread messages in them (with muted conversations sorted after unmuted ones). And when you click on All, you’ll be able to see all of your conversations.

With this update, we’ve also added a ‘Home’ button – this replaces what used to be ‘All Conversations’. It still takes you to the same place – now it’s just hidden under a different button.

Improved label management

In the new ‘Manage labels’ view, you can now organize your labels in a new and improved way. You can choose what labels are shown in the conversation list, and whether conversations with any particular label will be shown under the Recent and Muted system labels.

manage labels fleep

Additionally, you can use the ‘Manage labels’ view to edit and delete custom labels – and to rearrange the labels as you wish, by dragging and dropping them into the preferred order. This order will apply in both mobile apps and the desktop version of Fleep. Read more about how to manage Fleep conversations with labels.

Improvements to managing emails in Fleep

We’ve been listening to our users’ feedback and have taken several steps to improve how you can start managing your emails from Fleep. These improvements include the ‘Mark spam’ action, the new system label ‘Email’ and the recently announced Automute feature.

mark spam fleepYou can find the ‘Mark spam’ action when you right-click on a conversation on the left pane.

When you mark a conversation as spam, Fleep will make sure that conversation will not appear in your conversation list again.

If you manage your emails from Fleep, you may find the Email label handy. In the ‘Manage labels’ view, you can configure whether the Email label is shown in the conversation list, and whether all conversations with the Email label (that is, all email conversations) will be shown under Recents or under the Muted label.

In other words, you can separate your email conversations from Fleep conversations, if you wish!

That’s pretty neat! What’s next?

We’ve been working tirelessly to improve how Fleep works with email – especially how you can manage your emails in Fleep. We have been testing all of the updates highlighted here, and have received positive feedback so far.

We will continue learning and listening to feedback to make sure that Fleep is a tool that is optimized for productivity and getting work done. We hope you enjoy the updates!

connect your email with FleepVery soon (ahem, March 8), we will be rolling out a new feature that we have been testing with a group of users since last Summer. We have taken our time with this one, to get it right. But it’s worth the wait – the most recent feedback from the test users is along the lines of “Pretty pscyhed, this feature is a home run”, and “I can now live in Fleep.”

I know, right? We can’t wait to share it with you.

Have feedback or questions for us? Contact us at support@fleep.io. Let’s also stay in touch through our social media channels - TwitterFacebookLinkedIn.

Multiple accounts in Fleep apps

We are excited to announce our latest development – support for multiple accounts in Fleep! You can now log in to and switch between several Fleep accounts within the app.

It works on the Android, iOS, Mac and Windows apps. (It is not supported in the web browser. You can either use different web browsers for different accounts or download the native app).

Wait, but why?

multiple accounts in fleep

As we are in the business of simplifying and improving online communications, we realized multiple accounts support was something that was missing in Fleep.

For example, let’s say you’re a salesman by the day and a stand-up comedian by night. You may want to keep your identities separate in Fleep, managing the emails and conversations separately. Now you can!

Or perhaps you’d prefer to keep your personal and work communications separate – while labels may help with this, multiple accounts makes it even easier.

Or maybe your team has a generic Fleep account or email address that several people have access to – be it Support, Sales or Contact Us. Now you can add that to your Fleep app too, alongside your own account, so you no longer have to sign out and sign in to manage all the accounts you have access to.

How?

We have built multiple accounts support for all platforms! You can sign in to multiple accounts from all the native apps, both desktop (Mac, Windows) and mobile (Android, iOS). Once signed in to one account in the desktop apps, find ‘Sign in to Another Account’ from the top menu bar (under ‘File’ in the Mac app, under ‘Fleep’ in the Windows app).

multiple accounts

On the mobile apps (Android and iOS), click on the menu icon (‘burger’ icon that looks like three stripes), and choose to sign to another account from there.

Once logged in, you can easily switch between the different accounts.

For example, Scotty here has his work and personal accounts set up in the Fleep app and he can switch between the two from the Account bar on the left-hand side:

multiple accounts in fleep

In a different scenario, both Paul and Mary have access to the company email address hello@grudly.com, which they manage from Fleep. For quick access, they have both set up the account on their Fleep mobile apps – Android and iPhone respectively:

mobile multiple accounts in fleep

What else should I know about multiple accounts?

Do note that you will receive notifications from all of the accounts that you are logged in to. Also, there is no support for multiple accounts in the web browser. You can, however, use different web browsers for different accounts or download the native app for Windows or Mac to use multiple accounts.

That’s cool! What’s next?

As we’re on a mission to replace email conversations, we have developed a feature that will allow you to migrate your conversations to Fleep and keep your existing email identity. In fact, support for multiple accounts in Fleep apps was built in preparation for that feature.

People often have multiple email addresses or identities, so it became clear to us that Fleep needs to accommodate for that, to have the option to switch between multiple accounts. So, if you’re asking what’s next – connecting your Fleep account with your existing email account is next.

Have feedback or questions for us? Contact us at support@fleep.io. Let’s also stay in touch through our social media channels – TwitterFacebook, LinkedIn.

Fleep in 2015: What we shipped last year

Fleep 2015Another year is coming to an end – and as we fare well to 2015, it’s time to review what we built this year.

At Fleep, we ship a lot – with two releases every week, we’re always updating and improving your experience of Fleep. Needless to say, we shipped A LOT in 2015.

Here, we’d like to give you an overview of Fleep in 2015, and highlight the bigger deliveries. Just follow the links if you’d like to read more about any specific feature or launch!

More or less chronologically, here’s an overview of Fleep year 2015 product releases:

  • Fleep username – this was a big one. Your Fleep username (previously, Fleep ID) is your identity in Fleep and it is compatible with email. It’s what others can use to find you in Fleep – and the email-compatibility means you can receive emails sent to your Fleep username. Many people are happily using their Fleep username as their primary email address!
What’s next?

In early 2016, you will be able to connect your Gmail or Google Apps email to Fleep. This will allow you to send and receive email messages in Fleep while maintaining your existing email address. Yeah, that’s the same feature that Business Insider is excited about.

fleep_illustration_01But that’s not all. Linking Gmail and Google Apps to Fleep is the first step – links to other email services will be added gradually.

Other things in our pipeline include the forward message action, Google Drive integration, support for multiple accounts and more… Stay tuned.

 

What about our team? 

In 2015 the Fleep Team grew a bit and we’re officially going as strong as ever.

Fleep Team

We welcomed a few colorful characters to the team, who don’t just get stuff done, but also enjoy themselves along the ride.

This year, we had quite a lot of fun with our team, too – at our quarterly retreats, at WebSummitSlushRefresh as well as… in the office and outside the office :).

What about the users?

We wouldn’t be doing any of this without our users.

We love our users. It’s incredible how many of you are dedicated to giving us feedback, how many of you love sporting Fleep shirts and hoodies, and how your reviews have made Fleep the messeaging app with the highest average rating on Google Play.

fleep_illustration_10We also love how our user base keeps growing. In 2015, we continued sharing Fleep User Stories and also did a few of those in video format (Bigbank and Team Naw). Get in touch with Fleep Support if you’d like to share your Fleep User Story on our blog!

From all of the 16 Fleep team members, we’d like to say THANKS for a great year everyone!
We look forward to a fleepin’ awesome 2016 with you.

Customizing Fleep

customizing fleepWhether you use Fleep as an alternative to email or as a team communication tool, it is nice to be able to make it your own. Recently, we added a few new ways for you to start customizing Fleep to your liking.

Firstly, you can now modify the left pane in the desktop user interface (web browser, Mac and Windows app). Secondly, you can now play around with labels a little more than before.

Conversation avatars

Making the conversation avatars visible by default was one of the bigger changes to the look of the left pane that was launched with Fleep 2.0. For one-on-one conversations, the conversation icon avatar is the avatar picture of the person you are having the conversation with (unless you’ve changed the Topic for that conversation). For group conversations and any conversation with a Topic that a user has typed, the conversation avatar will be automatically generated form the initials of the name of the Topic.

Now, however, you can decide whether or not you want to see conversation avatars on the left pane in the user interface. If you choose to keep them, you can set an emoji as the conversation avatar.

alternative to email

Left pane with avatars vs left pane without avatars

As you can see, the left pane is more compact without avatars – more conversations can be seen in the same space.  To make the conversation avatars disappear from the left pane, all you need to do is open your Account preferences and untick the “Show avatars in left pane” option. Try it out! You can always make them reappear with the same setting.

Do you prefer to keep the avatars, but don’t like the look of the automatically generated placeholder avatars? No problem, you can change the avatar of every conversation with an emoji! Changing the avatar of a conversation is simple – just edit the conversation topic to start with an emoji, and the emoji will become the avatar of the conversation. In the example above, the Topic of the Project Aurora conversation starts with an emoji, so the emoji becomes the conversation avatar.

Labels

Labels are a great way to customize Fleep. With the recent update to labels, you now have a few more options for managing your labels.

To manage your labels, just click on your profile in the bottom left corner of the interface and choose Manage labels. Here you can delete existing labels and also choose which labels you want shown on the left pane aka the conversation list.

manage labels

As before, you can add and create labels in the conversation, through the conversation actions menu on the left pane or in the Manage labels view. (read more about labels in this blog post).

Pssst… In case you didn’t know, you can also rearrange labels by dragging and dropping them! Like this:

labels-reorder

What’s next? We have plans for some further improvements to label management and to customizing the left pane. Stay tuned! Should you have any questions or feedback about customizing Fleep, do not hesitate to reach out to us via Fleep Support or through our social channels (TwitterFacebook).

Introducing Automute

fleep_illustration_06One of the reasons why email tends to be a drain on your productivity is that anyone can attempt to reach you via email. Whoever has been able to find out your email address can try to get your attention. Sometimes, they’re worth your attention – other times, not so much.

This is why we have built the Automute feature - the option to have Fleep automatically mute all incoming emails that are sent from a new email address (that is, an email address that is not among your Fleep contacts).

If Automute is enabled, all of the automatically muted incoming email conversations will be visible under the Muted label. You will not receive any notifications about them, but the conversations will remain unread until you can read them at your own convenience.

When enabled, what does Automute do?

The goal of Automute is to make sure conversations created by “strangers” (i.e. people who are not in your contact list) do not get your attention unless you want to give them your attention.

More specifically, if the incoming email message was sent by someone who is not in your contacts, the newly created conversation is automatically muted.

Note that the “stranger(s)” in the new conversation will be added to your contacts only if you reply into that new conversation or when someone among your contacts adds you to a conversation with the “stranger(s)”.

How to make the most out of Automute in Fleep?

Fleep automute

  • First of all you’ll have to configure it in the Account preferences, as it is turned off by default.
  • Screen Shot 2015-12-15 at 3.26.43 PMSecondly, you may want to drag the Muted label above Recent on the left pane and collapse it. This is a trick we learned from our CEO – in this way, you will not forget to take a look at the muted conversations every now and then. The unread label for the Muted label is intentionally subtle so you wouldn’t feel any guilt for the number there.
  • Third, try to review the conversations under the Muted label 1-2 times a day at the most. There may be a few useful email conversations in there, but it is more likely that the conversations in there are newsletters you did not know you signed up for, sales pitches you did not ask for and other email messages that do not require your urgent response.
  • Fourth, sit back and get work done. No more unnecessary, low-priority distractions via email.
What changes once you start using Automute in Fleep?

I’ll be honest, I was skeptical about the Automute feature when we first discussed the concept. The more email messages I received in Fleep, however, the more I felt the need to enable Automute.

fleep_illustration_13Since trying it out, I have not looked back – Automute has helped me regain my focus during the workday, as I no longer get distracted by incoming emails from people outside of my network. I am now in control of the priority of my conversations.

How will Automute help you prioritize your communications?

Automute has helped in building the hierarchy where messages from people who are not my contacts are the lowest priority, along with email newsletters and other conversations that I read at my own convenience. This does not mean that I ignore them – I do still read them and respond to them. With Automute, howeverm I no longer get distracted by those communications throughout the day. I get to choose when they get my attention!

Like our CEO Henn said, “Automute is a lifesaver. I would not have been able to replace email with Fleep without Automute – it keeps my Recents clean, as all promotional emails and cold emails are filtered out and kept under the Muted label. They do not get my immediate attention – as it should be!”

What if something important gets muted with Automute?

fleep_illustration_02It is very likely that sooner or later, something important to you will get muted with Automute. But if you follow the good practice of taking a look at the conversations under the Muted label once or twice a day, you’ll be able to react to that important message within a good timeframe, and unmute the conversation if you wish.

After all – emails, chat for teams or any other written means of communication are usually not used for urgent matters.

Here’s a quick video guide to the Mute and Automute features in Fleep:


What’s next? Currently, Automute only applies to incoming emails. In the future, we hope to apply the same logic to conversations where all members are Fleep users – to even better the experience of Fleep as an alternative to email.

Features like Automute in Fleep are what improve the use of email in business communication. As always, if you have any questions or feedback, do not hesitate to reach out to us via Fleep Support or through our social channels (TwitterFacebook).